To return a product you must first submit the return request within a maximum period of 14 calendar days from receipt of the order.

To return a product it is necessary that it is new, without signs of use and that the original packaging is in the same condition as when it was delivered.

When returning the product, our team will evaluate it and accept or deny the return. You will be informed by email.

It is very important to protect the product and the packaging when sending it back.

We reserve the right to refuse the return or to request compensation if the product or packaging arrives damaged.

When you request the return through the form, you will receive a document and this must be included in the return package. If the package is received without the return form, it will not be accepted.

For any problem with the order other than requesting a return, please contact help@newcop.net .

Returns and changes within the Peninsula or the Balearic Islands are free from €200. If the order does not exceed the above conditions, the cost of the return or exchange is €10.

The cost of the return or exchange for shipments to the Canary Islands and the rest of Europe is €20.