Returns & Exchanges
Orders shipped from Spain
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Orders shipped from France
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FAQs
In case a specific delivery date is not indicated for a particular country or type of shipping, the estimated timeframe will be up to 15 days from the shipment confirmation.
The usual delivery time of your order may be affected during special periods, such as Christmas, sale campaigns, or special promotions, due to the high volume of shipments.
Our stock is distributed across different warehouses, so if your order includes several items, it may be shipped in more than one package.
Shipments made to States or Territories belonging to the European Union and the European Economic Area (EEA) are not subject to customs charges.
Orders destined for the Canary Islands, Iceland, Liechtenstein, Switzerland, and Norway may be subject to the application of customs duties and taxes, which must be borne by the customer. The customer will be responsible for paying the applicable taxes in these territories (such as IGIC in the Canary Islands), as well as any customs duties or taxes that may be required by the tax authorities.
For shipments made outside the European Union, any cost, tax, or customs duty, as well as applicable taxes in the destination country, will be entirely the responsibility of the customer.
VAT will not be refundable on international sales.
Orders cannot be delivered to PO boxes or military bases.
Currently, there are some countries to which we do not ship, as customs difficulties prevent us from guaranteeing an optimal delivery experience. However, we continue working to expand the list of available destinations.