Exchanges and returns

If no specific delivery date is indicated for a particular country or type of shipment, the estimated time will be up to 15 days from the confirmation of shipment.

The usual delivery time for your order may be affected during special periods, such as Christmas, sale campaigns, or special promotions, due to the high volume of shipments.

Our stock is distributed across different warehouses, so if your order includes several items, it may be sent in more than one package.

Shipments made to States or Territories belonging to the European Union and the European Economic Area (EEA) are not subject to customs charges.

Orders destined for the Canary Islands, Iceland, Liechtenstein, Switzerland, and Norway may be subject to the application of customs fees and taxes, which must be borne by the customer. The customer will be responsible for paying the corresponding taxes in these territories (such as, for example, the IGIC in the Canary Islands), as well as any customs fee or tax that may be required by the tax authorities.

For shipments made outside the European Union, any cost, tax, or customs fee, as well as the taxes applicable in the destination country, will be entirely the responsibility of the customer.

VAT will not be refundable on international sales.

Orders cannot be delivered to post office boxes or military bases.

Currently, there are some countries to which we do not ship, as customs difficulties prevent us from guaranteeing an optimal delivery experience. However, we continue working to expand the list of available destinations.