All products available on our website and in stores are new and 100% authentic.

Our team carefully checks each item before shipping to ensure its authenticity and perfect condition.

Traditional stores run out of stock quickly, so our mission is to always have the latest trends available for you. Thanks to our large network of professional distributors, we can offer you the pairs you are looking for.

All products sold on newcop are new and have never been used before.

If an item shows signs of use, has a manufacturing defect, or does not include the original box, it no longer passes the authentication process.

We accept payments by credit card (Visa, Mastercard, American Express), debit card, Paypal, Sequra, and Scalapay.

That's right, the price you see on any of the products in our online store is the final price. The price does not change under any circumstances and is completely independent of the quantity of units purchased. The prices in the online store are the same as those you will find in our physical stores, including during sale seasons.

If customs fees or local taxes are incurred at the time of delivery, these are independent of NEWCOP STORE SL and the customer is responsible for managing and paying them.

Yes, in the shopping cart you can choose between in-store pickup and home delivery. When your order is ready for pickup, you will receive an email notification.

Yes, shopping at NEWCOP is completely safe. We use secure payment methods and your personal information is always protected.

The delivery time will depend on the product's availability.

If the selected size is available for immediate shipping, the package will arrive at its destination within 24–72 hours from leaving our warehouses.

If the product is not in stock, it may take approximately 7-14 days.

In any case, if you have any questions about our shipments, please don’t hesitate to contact us.

Items in the cart are not reserved. However, even if the product is not in stock, it can be purchased and the delivery time will be approximately 7-14 days.

As long as your order is not in the preparation phase, we can cancel it.

To request the cancellation of your order, contact us specifying your order number so that our team can process your request correctly.

Changing products or sizes is also possible.

As soon as your order is ready to leave our warehouse, you will receive an email with all the details about your shipment: the items included in the package, the company responsible for delivery, your tracking number, and a direct link so you can see where your package is at any time with just one click.

From your Newcop account, you can conveniently view the information about your shipment by accessing the section and selecting the desired order.

The tracking number is the identifier assigned to your shipment by the courier company. It is very important that you write down this number, as if for any reason you want to contact the courier company directly, they will ask for it to locate your shipment and provide you with all the information you need.

If after placing an order and receiving the confirmation email with the details you entered, you notice any incorrect or incomplete information, please contact us as soon as possible so we can resolve it.

When writing to us, remember to provide complete and accurate information to speed up the change.

It is very important that the delivery address contains no errors, as this will help avoid potential problems or delays when delivering the order.

Also, please note that if you paid using PayPal, to comply with their requirements and parameters, we will not be able to change the delivery address.

We ship to all countries in the European Union.

The main reason we do not ship to certain countries is due to difficulties in delivering products because of customs procedures or the high costs that the customer must bear to collect the goods.

We prepare and ship orders every business day. However, we do not ship orders on weekends, national holidays, or local holidays that affect our warehouses in Barcelona or Madrid.

If you place your order on Friday, it will most likely be shipped on Monday at noon, as we do not prepare or ship orders over the weekend.

Shipping to the Canary Islands has a fixed cost of 25 euros, regardless of the amount of your purchase.

Starting from July 2017, shipments to the Canary Islands are subject to a separate customs process according to the latest resolution from the Canary Islands Tax Agency. The total amount determines the procedure that must be followed:

Orders over 150 euros: They are subject to local taxes set by the Government of the Canary Islands and customs fees, which are completely independent of Newcop and must be paid by the customer in order to receive the goods.

This charge is entirely independent of Newcop and must be paid by the customer to receive the goods.

If you have not yet received an email with the tracking number, it is because the shoe has not yet gone through the authentication process and is on its way to us. Once it is handed over to the shipping company, you will receive an email with all the information.

Peninsular shipments over €200 qualify for free shipping, and orders below that amount have a cost of €6.95.

Shipping to the Canary Islands has a fixed cost of €25.

Shipping to European Union countries has a fixed cost of €15.

The delivery time will depend on the product's availability. If the selected size is available for immediate shipping, the package will arrive at its destination within 24–72 hours from the time it leaves our warehouses.

If it has been more than a week since you received the confirmation email, please check the tracking number to find out exactly where your package is.

It is possible that the courier visited your delivery address but no one was available to receive the package. In these cases, the shipping company usually leaves a notice in the mailbox or sends an SMS to inform you that they attempted a first delivery and to arrange for pickup or a new delivery attempt.

If you have any questions, contact the courier company as soon as possible.

If despite all this information your issue is not resolved, please contact us so we can find out what happened with your order number and your package’s tracking number to speed up the process.

It is not common for a package to be returned to our facilities; however, the reasons we have occasionally found are due to the customer's deliberate refusal, an error in the address provided when making the purchase, or failure to pick up the package.

If an order is returned, it will be processed as a return and you will receive a refund for the product if we have not been notified in advance. If the customer wishes, we will resend the product, charging the customer for the shipping costs.

To avoid this, we recommend that you monitor the shipping page, which you can check with your tracking number once your package leaves our warehouses. Whenever there is any status update, you can check it and see if there has been any issue.

If a package is returned due to an incorrect or incomplete address provided by the customer, the purchase will be refunded once the package returns to our warehouses, with the customer bearing the shipping costs.

It is very rare for a package to be returned to our facilities due to an address error or missing information. To avoid these types of delivery issues, it is very important to:

- Check the shipping address during the purchase process.

- Verify the details in the order confirmation email.

- Contact us if you notice any incorrect information. Our delivery times are so short that sometimes we have little room to make changes once the package is in the destination country, so it is essential that you contact us as soon as possible.

If your order is marked as delivered and you do not have the package with you, it is important that:

1. You check the carrier's tracking information. It may contain more details about the delivery. Currently, we work in Spain with UPS and SEUR.

2. You confirm if a family member or neighbor may have received it on your behalf.

If you still cannot find it, please contact our support department and they will help you resolve it as soon as possible.

Please note that it is essential to contact us within 7 days after the delivery date.

If your package is damaged, received open, or shows signs of tampering, it is important that you take photos upon receipt and contact our support team within 48 hours of receiving the package. This way, our agents can investigate what happened and provide you with a solution.

At Newcop, we have our stock distributed across several warehouses located in the cities of Barcelona and Madrid, so if your order consists of multiple items, you may receive more than one package.

If you have received a first package and notice that your order is not complete, it is very likely that a second package is on its way. We recommend checking the confirmation email, as you may have received more than one tracking number if the items were shipped separately.

In any case, if you would like to check the status of your shipment, please do not hesitate to contact us. Please provide the order number and inform us of the missing products.

If you have received a product that does not match the items listed in the confirmation email of your order, please contact us and we will try to resolve it as soon as possible. Please provide the order number and describe the errors related to the products received to speed up our response.

If the error originates from our preparation process, don’t worry, we will cover the costs and handle the pickup, as well as offer you a solution with either a replacement product or a refund if desired.

You have 14 days from receipt to process your return or exchange.

You can easily process your exchange or return through this link

You can also return the item directly at our stores in Barcelona, Madrid, or Paris, where our team will handle the process at no extra cost. The refund will be issued once the product is received at our central warehouses.

You have 14 calendar days from the moment you receive the order, or make a purchase in one of our physical stores, to start the return process.

Once the products are sent for return, if the shipping process takes longer than 14 days, don’t worry. The decisive date is the one when the package is dispatched to our facilities.

After the 14-day period has passed, it is not possible to return any product, as specified on our Returns page and in our Terms of Purchase.

The cost of shipping for returns is always the responsibility of the customer. For this reason, you can choose the company and service you want for sending the products you wish to return. It is not at all necessary to send the items via an express courier service; the choice of shipping method ultimately depends on each customer.

To avoid any kind of inconvenience, we recommend using a shipping service that covers customs and import fees at the destination.

The main reasons a return will be rejected are as follows:

- The product was returned after the 14 calendar days

- It is sent without the mandatory protective box

- The product and/or its box are not in perfect condition, as they were originally sent

Obviously, a return will not be accepted for a product that shows deterioration or dirt, signs of use, residues such as lint or fuzz, or any other damage caused by external factors. Similarly, if the product’s box is damaged (if it has been written on, had adhesive tape applied, or its label tampered with), the return will be rejected.

You will receive an email once your package has been scanned by our team at our central warehouses. From that moment, the refund process can take up to 5 business days. You will receive another email when it is completed.

Usually, the refund is effective within a maximum of 3-4 business days after receiving the refund confirmation in your email.

Please note that refunds are always credited using the same payment method you used for the purchase. The time between when we request the refund and when you have the money in your account ultimately depends on the bank or PayPal.

Initial shipping costs will not be refunded and will be deducted from the total amount to be returned.

Returns for mainland shipments will incur a cost of €7.

Returns for shipments to the Canary Islands will incur a cost of €25.

Returns from the European Union have a cost of €15.

It is possible to make any size or model exchange. To process it, you must access your customer area and select the corresponding order, where you should provide us with all the information.

The costs of exchanging the product are the same as those indicated in the shipping costs section.

Yes, you can return your refund at any of our physical stores within 14 days of receiving your order. We will proceed with its inspection, processing, and subsequent refund. The credit will be made using the same payment method used at the time of purchase.

Remember that both the product and the packaging must be in perfect condition, as well as the labels.

In case of a defective or similar product, the issue will be forwarded to the Returns Department for processing.

The tag is part of the authentication process for our equipment, so we will only accept returns with it attached. This way, we can ensure that the item is exactly the same as the one that left our warehouse.

Therefore, you should remove it only when you are completely sure you want to use it, as otherwise your return will be rejected.

The price in this market depends on many factors; such as the model, color, or size, which are some of them, so prices are constantly updated depending on the market price. Since these are limited and hard-to-find products, at newcop we aim to always provide these products at the fairest possible price.

Each product page includes a detailed size guide to help you choose the best option.

If you still have questions, you can contact our customer service team and we will provide personalized advice.

Depending on the model, brands decide to manufacture one size range or another, so when a size does not appear on a product, it is because the manufacturer has not produced it.

If the size appears with a red line, it means we cannot supply that size in that model, but in this case, it does exist.

If the product is not in stock at the time of purchase, we will need to go to our network of small retailers to acquire it. The time between when it arrives at the warehouse, goes through the authentication process, and finally reaches you is usually between 7-14 days.

All products sold both in-store and online are unisex.

Each product includes a size guide to avoid any confusion and to help you choose the correct size. We recommend always checking the European size, as it never changes between models.

Newcop was born with the mission of making the most exclusive and sought-after products on the market accessible. With physical stores in Barcelona, Madrid, and Paris, and our online store, we work every day to offer you the best shopping experience.

You can contact us through our contact form on the website, by email, or by visiting any of our physical stores in Barcelona, Madrid, and Paris. Our support team will be happy to assist you.