Yes. All Newcop products are 100% original, brand new and unworn.

Most come directly from each brand's official channels: Newcop is an official distributor of Adidas, Puma, Asics, UGG, Nike, New Balance, Hoka, On Running and Saucony.

Some brands and models we don't officially distribute, such as Fear of God Essentials or sold-out releases, are sourced through other channels, and Newcop checks each one individually before shipping it. Every item arrives with its original box, tags and the manufacturer's style code (SKU).

Email us at info@newcop.com with your order number and photos of the product and we'll review it with you. You can also return any product within 14 calendar days.

No. Every product we sell at Newcop is brand new, unworn and in its original packaging.

You can pay by credit or debit card (Visa, Mastercard and American Express), Apple Pay, Google Pay, Shop Pay, PayPal and Bancontact, or in instalments with Scalapay or seQura. Available methods vary by country and are shown at checkout.

Yes, the price on the website is the final price including VAT, however many units you buy. Shipping costs are added at checkout.

Only for deliveries to the Canary Islands, Ceuta, Melilla and non-EU countries may duties or import taxes apply on delivery, paid by the customer (see “Are there customs duties or taxes for any destination?”).

Yes. At checkout you'll see the stores available for pickup and can choose one instead of home delivery. We'll email you when your order is ready to collect.

Yes. Payments are processed through encrypted gateways and we never see your card details. Newcop is rated 4.5/5 on Trustpilot with more than 1,600 reviews.

No, items in your cart are not reserved: the unit is yours once you complete payment.

Yes, as long as your order hasn't gone into preparation. Write to us with your order number and tell us whether you want to cancel it or change the product or size.

If the order is already being prepared or has shipped, you'll need to wait until you receive it and then request a return.

When your order leaves the warehouse you'll receive an email with the carrier, the tracking number and a link to see where your parcel is. You can also check it in your Newcop account, under orders.

Keep your tracking number: the carrier will ask for it if you contact them.

Write to us as soon as possible with the full, correct address; if the order hasn't shipped yet, we'll correct it. If you paid with PayPal, we can't change the delivery address due to PayPal's terms.

We only ship to European countries. These are all the available destinations:

• Spain: mainland, Balearic Islands, Canary Islands, Ceuta and Melilla.
• Portugal: mainland, Azores and Madeira.
• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden.
• Rest of Europe: Albania, Guernsey, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Switzerland and Vatican City.

If your country isn't on the list, we can't ship there for now.

No. The newcop.com online store only ships to the European countries listed above. Our Dubai store has its own website, separate from newcop.com, and handles its orders independently.

Shipping starts at €3.95 and is free over €100 to mainland Spain, the Balearic Islands and Portugal, and over €170 to the rest of the EU:

• Mainland Spain and Balearic Islands: €3.95; free from €100.
• Mainland Portugal and Azores: €4.95; free from €100.
• France, Germany and Italy: €7.95; free from €170.
• Ceuta and Melilla: €10.95; free from €170.
• Other European destinations (Netherlands, Belgium, Poland, etc.): €10.95; free from €170.
• Canary Islands: €20, no free shipping.
• Switzerland, Cyprus, Malta and Albania: €40, no free shipping.
• Madeira: €50, no free shipping.

The free-shipping threshold is calculated on the total value of the products in your order. Some orders may ship from our Paris warehouse; the exact cost is always shown at checkout before you pay.

Orders placed before 1 pm (Spanish mainland time) on a working day ship the same day; the rest ship the next working day. We prepare orders Monday to Friday, except national and local public holidays.

To mainland Spain and the Balearic Islands your order arrives in 1–2 working days, and to the rest of the EU in 2–5 working days after it leaves the warehouse.

Deliveries to the Canary Islands, Ceuta, Melilla, Madeira and non-EU countries may take longer due to customs procedures. During sales, Black Friday and Christmas there may be slight delays.

Shipping to the Canary Islands costs a flat €20, with no free shipping, and may incur import taxes (IGIC) and clearance fees payable by the customer on delivery. These amounts are not charged by Newcop.

We don't offer size exchanges in the Canary Islands; returns are arranged and paid for by the customer (see our returns page).

Yes. For deliveries to the Canary Islands, Ceuta, Melilla and non-EU countries (Switzerland, Albania, Kosovo, Moldova, Montenegro, North Macedonia, Liechtenstein, Guernsey, Jersey and Vatican City), duties, VAT or local taxes and clearance fees may apply.

They are not included in the price or the shipping cost, and the customer pays them to the carrier or customs on delivery.

The tracking email is sent when the order leaves the warehouse; please also check your spam or promotions folder. If you haven't received it after 48 working hours, write to us.

Most likely yes: our stock is split between Barcelona, Madrid and Paris, so an order with several items may arrive in more than one parcel, each with its own tracking number. If in doubt, write to us with your order number and the missing items.

First check the tracking: the carrier may have attempted delivery and left the parcel at a pickup point or left a notice. If the tracking doesn't explain it, write to us with your order number and we'll look into it with the carrier.

Check the delivery details in the tracking of the carrier shown in your shipping email, and ask neighbours or family members. If it still doesn't turn up, contact us within 7 days of the delivery date.

Take photos of the parcel and the product and write to us within 48 hours of delivery; we'll review the case and find a solution.

Write to us with your order number and photos of the product you received. If the mistake is ours, we'll arrange the pickup free of charge and send you the correct product or refund you, whichever you prefer.

If the parcel comes back because the address was wrong, it wasn't collected or it was refused, we'll refund the order minus the original shipping costs and the return costs (if shipping was free, only the return costs), as well as any duties or taxes incurred. If you'd rather we send it again, we'll charge you for the new shipment.

To avoid this, check your address at checkout and in the confirmation email, and follow the carrier's notifications.

Request your return within 14 calendar days of receiving your order on our exchanges and returns page, or bring it free of charge to our stores in Barcelona, Madrid or Paris.

Orders delivered to the Canary Islands, Ceuta, Melilla or outside the EU follow a special customs procedure, which you'll also find on the returns page.

Yes, if your order was delivered to mainland Spain or the Balearic Islands; an exchange costs €7. For all other destinations (including the Canary Islands and the rest of Europe) we only accept returns: return the item and place a new order.

You have 14 calendar days from receiving your order (or from purchase, if you bought in store) to request a return. What counts is the date you send the parcel, not the date it reaches our warehouse.

• Mainland Spain and Balearic Islands: €7.
• Rest of the European Union: €15.
• At our stores in Barcelona, Madrid or Paris: free.
• Canary Islands, Ceuta, Melilla and non-EU countries: the customer books and pays for the shipment, with a carrier that handles customs.

The return cost and the original shipping costs are deducted from the refund.

Yes. All products can be returned, including sale items and “Últimas tallas” (last sizes), on the same terms as everything else: 14 calendar days, product unworn and in its original packaging.

We reject a return if it's requested after the 14 days, if the product shows signs of wear, dirt or damage, or if the original box arrives damaged, written on, taped or with a tampered label. Always send the product box inside another shipping box to protect it.

In total, the money usually arrives within about 9 working days of your return reaching our warehouse:

1. We email you when we scan the parcel at the warehouse.
2. We inspect the product and process the refund within 5 working days; we'll let you know by email.
3. Your bank or PayPal usually takes another 3–4 working days to credit it.

Refunds are always made to the original payment method. Add the transit time of the return to this (longer if customs are involved).

No. The original shipping costs are not refunded, and the return cost is also deducted (€7 from mainland Spain and the Balearic Islands, €15 from the rest of the EU).

Yes, free of charge, at any of our stores in Barcelona, Madrid or Paris within 14 days of delivery. Bring the product with its original box or bag and tags, without the outer shipping box. The refund is made to the original payment method.

Check the size guide on each product page: every brand has its own EU/US/UK conversion, so your size isn't always the same across brands. If in doubt, write to us and we'll advise you.

Check the size guide on each product page or write to us and we'll help you choose. If you're between two sizes, tell us your usual size and the fit you prefer.

If a size doesn't appear, the manufacturer hasn't produced it for that model. If it's crossed out with a red line, the size exists but is currently out of stock.

Many models are unisex and we also carry women's-specific models. Always check each model's size guide, as every brand uses its own size conversion.

Newcop is a sneaker and streetwear store born in Barcelona that sells brands such as Nike, Jordan, Adidas, New Balance, Puma and Asics. It has physical stores in:

• Barcelona: Carrer de la Canuda, 37, 08002 Barcelona.
• Madrid: Calle de Tetuán, 16, 28013 Madrid.
• Paris: 19 rue du Temple, 75004 Paris.
• Dubai: The Dubai Mall (with its own website).

Find out more on our About us page.

Email us at info@newcop.com, use the contact form or visit any of our stores.